This policy explains how personal data is collected, used, and protected when you visit wprescue247.com and get in touch through the contact channels listed on this site (WhatsApp, Telegram, or email).
1. Data controller
The data controller is Donaldson R F, an independent WordPress recovery specialist based in Pavia, Italy, operating internationally. For any request relating to data protection: info@wprescue247.com.
2. Data collected and purpose
Only the data strictly necessary to handle a support request, provide a quote, and carry out the agreed WordPress repair or maintenance work is collected:
- Contact details: name, phone number (WhatsApp), Telegram username, and email address.
- Technical details: your WordPress site address, hosting provider, a description of the issue, and any screenshots, error messages, or debug logs you choose to share.
- Temporary access credentials: where necessary to diagnose or fix the issue — this may include wp-admin access, hosting or server panel access, database access, or FTP/SFTP — handled with strict confidentiality and used only for the purpose you provided them for.
The legal basis for this processing is the performance of pre-contractual or contractual measures requested by you (Article 6(1)(b) GDPR), applied here as a matter of good practice regardless of where in the world you are contacting from.
3. Data retention
Enquiries that do not result in a service being carried out are kept for a maximum of 12 months and then deleted. Data relating to a service actually performed is retained for the period required under Italian law for accounting and tax purposes (currently up to 10 years, pursuant to Article 2220 of the Italian Civil Code).
4. Third-party services
This site uses WhatsApp and Telegram as direct contact channels. Messages sent through these apps are governed by the respective privacy policies of WhatsApp Ireland Limited (part of Meta) and Telegram FZ-LLC, which may involve processing of data outside the country you are messaging from.
Where payment is required for a service, processing is handled by Stripe, a third-party payment provider. Financial details you enter are processed directly by Stripe according to its own privacy policy; the data controller does not receive or store your card or payment details.
Depending on the job, work may involve accessing third-party platforms and services you already use — such as your WordPress hosting provider, domain registrar, or WooCommerce payment gateway. Those services are provided by their respective companies under their own privacy policies; access is used solely to perform the agreed work.
This site loads its fonts from Google Fonts, a free service provided by Google. Loading a page therefore sends your browser's IP address to Google's servers, under Google's own privacy policy. No other data about you or your enquiry is shared with Google as a result of this.
5. Your rights
Depending on where you are based, you may have rights under the GDPR or equivalent local data protection law to access, correct, or request deletion of your data, restrict or object to its processing, by writing to info@wprescue247.com. If you are located in the European Union, you also have the right to lodge a complaint with your national data protection authority, or with the Italian Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).
6. Changes to this policy
This policy may be updated from time to time. The date at the top of the page indicates the most recent revision.