A WordPress specialist answers. Not a call centre.
There's no support rota, no overnight autoresponder, no "our office reopens Monday" here. WordPress emergencies don't check the time before happening, and I don't check the clock before answering. Send me a message the second something breaks — a plugin update at 2am, a hack discovered on a bank holiday, a launch that's gone sideways — and I'll get back to you and start diagnosing straight away.
How to reach me
WhatsApp and Telegram are the fastest way to find me: describe what's happening on your WordPress site, and a screenshot of the error or the exact wp-admin message helps me move faster. Prefer email? That works too: info@wprescue247.com. Whichever channel you use, it's checked continuously, not on a schedule.
Every corner of the WordPress ecosystem
Focusing on one platform means I actually know the tools your site is built with, not just the ones I happen to have used once.
WordPress emergencies I fix, day and night
If you searched for any of this tonight, you're in the right place.
- White Screen of Death
A blank page where your WordPress site used to be, with no error message in sight.
- "There Has Been a Critical Error"
WordPress's generic critical-error message after an update, a plugin clash, or a broken function.
- Error Establishing a Database Connection
The single most common WordPress emergency — corrupted tables, wrong credentials, or an overloaded database server.
- Hacked wp-admin or Defaced Site
Strange redirects, injected spam pages, or a login screen that no longer looks like yours.
- WordPress Flagged as "May Be Hacked"
Google, Chrome, or your host warning visitors away from your own site.
- WooCommerce Checkout Broken
Customers stuck at checkout, failed payments, or an order that never confirms.
- Plugin or Theme Update Gone Wrong
One update, and suddenly nothing on the front end looks or works right.
- Stuck in Maintenance Mode
An interrupted update leaves visitors staring at "briefly unavailable for scheduled maintenance" forever.
- 500 / 502 / 503 Server Errors
Vague server errors that tell you nothing except that WordPress has stopped working.
- Locked Out of wp-admin
Forgotten credentials, a redirect loop on login, or an account that's simply vanished.
- Memory Exhausted / Fatal Error
"Allowed memory size exhausted" and similar PHP fatal errors stopping pages from loading.
- SSL Errors & Mixed Content Warnings
"Not secure" browser warnings or a missing padlock scaring visitors away.
- Site Deindexed From Google
Traffic collapsed and your WordPress site has quietly vanished from search results.
- Broken After Migration or PHP Upgrade
A host transfer or PHP version bump that left half the site working, and half of it not.
- xmlrpc.php Brute-Force Attacks
A flood of failed login attempts hammering your site and slowing everything down.
- SEO Spam Injection ("Pharma Hack")
Gibberish pages or hidden spam links quietly injected into an otherwise normal-looking site.
- Extremely Slow WordPress Site
Bloated plugins, an unoptimised database, or cheap shared hosting dragging every page down.
- Freelancer or Agency Gone Silent
Whoever built your WordPress site is unreachable, and you're locked out of your own project.
Why WordPress, and only WordPress
I'm Donaldson, and for years I fixed websites on every platform under the sun. What I noticed is that the deepest, fastest fixes always came on WordPress — because I knew exactly where to look: which hook fired last, which table in the database was corrupted, which of forty plugins was actually the one fighting with your theme. So I stopped spreading myself across platforms and went all-in on the one that powers more of the web than anything else.
That focus means when your site throws an error, I'm not googling it alongside you. I've usually seen that exact error message, on that exact combination of plugin and hosting environment, more times than I can count.
Why WordPress sites break, and keep breaking
Most WordPress emergencies trace back to the same handful of causes: a plugin or theme update applied without a backup, a nulled or pirated premium plugin with malware baked in, cheap shared hosting that can't handle real traffic, or two page builders and a caching plugin that were never meant to run together. I can't undo what already happened, but once your site is back up, I can help make sure the same emergency doesn't come back.
How a WordPress rescue actually happens
- 1You message me
WhatsApp, Telegram, or email — describe what's happening and share a screenshot if you have one.
- 2I get into wp-admin or the server
With hosting, FTP, or admin access, I check debug logs and error output to find the real cause.
- 3I explain it plainly
A short, clear explanation of the cause and what the fix involves, before I touch anything critical.
- 4I fix it
Working directly in WordPress and the database, carefully, with a backup taken beforehand wherever possible.
- 5You confirm it's back
You check the site is behaving normally before we call the job done.
- 6A short follow-up window
If anything related pops up right after, you're covered — details are in the Terms of Service.
Fair pricing, no fixed price list
You won't find a price table on this page, and that's deliberate — a stuck plugin update, a deep WooCommerce database corruption, and a five-minute wp-admin lockout don't take the same amount of work, and quoting a number before I've even opened your site would be dishonest. What I can tell you is this: pricing reflects the actual time your specific WordPress issue takes, nothing more. No "emergency surcharge" designed to squeeze more out of you while your store is offline, no bloated agency overhead. Tell me what's going on and I'll give you a clear quote before any paid work starts.
Beyond the emergency
Once the fire's out, there's usually a way to stop the next one from starting. I also offer this, all WordPress-specific.
- Managed WordPress Hosting
Hosting configured and looked after by me, tuned specifically for WordPress.
- Security Hardening
Wordfence or iThemes Security, login protection, and firewall rules to keep the next attack from landing.
- Core, Plugin & Theme Updates Handled
Updates tested on staging first, so an update never becomes tonight's emergency again.
- Speed & Caching Optimisation
Trimming plugin bloat and configuring caching so pages load fast and Google notices.
- Staging Environments
A private copy of your site to test changes safely before they touch the live one.
- WooCommerce Store Management
Ongoing help keeping your store, products, and checkout running smoothly.
- Automated Off-Site Backups
Backups you don't have to think about, stored away from your main hosting account.
- Plugin & Theme Audits
Finding the abandoned, bloated, or risky plugins quietly slowing your site down.
Frequently asked questions
1. My WordPress site is showing a blank white screen — what is that?
It's the "white screen of death", almost always caused by a PHP fatal error — often a plugin or theme conflict, or a memory limit being hit. I check your debug log to find the exact line causing it and fix it without guessing.
2. WordPress says "There has been a critical error on this website" — can you fix it today?
In most cases, yes. Message me on WhatsApp or Telegram with what you're seeing and I'll respond as fast as I can. There's no fixed schedule, so "today" often means within the hour.
3. I'm getting "Error establishing a database connection" — is my content lost?
Almost never. This error usually means wrong database credentials, a corrupted table, or an overloaded database server — not that your content is gone. I diagnose and repair the database directly.
4. My WordPress site was hacked — what should I do first?
Don't panic, and avoid deleting anything yourself before getting help — you might remove evidence that would speed up the clean-up. Message me straight away describing what you're seeing (redirects, strange content, a host warning) and I'll assess how deep the infection goes before cleaning it out and closing the entry point.
5. Google says my WordPress site "may be hacked" in search results — can you fix that?
Yes. That warning usually means Google's crawler found malicious code or spam content on your site. I clean the infection, harden the entry point it came through, and help you request a review so the warning gets lifted.
6. I updated a plugin and now my site is broken — can you undo it?
Usually, yes. I can roll back the plugin, resolve the underlying conflict, or apply the update properly on a staging copy first so it doesn't break the live site again.
7. My WooCommerce checkout isn't working and I'm losing sales — how fast can you help?
This gets top priority, because every minute a checkout stays broken costs you real money. Message me immediately and I'll start diagnosing right away, whatever payment gateway your store uses.
8. My site is stuck in maintenance mode after an update — how do I get out of it?
Usually a leftover ".maintenance" file after an interrupted update. It's normally a one-minute fix once I have access, but I'll also check that the update actually completed properly first.
9. My site shows a 500 Internal Server Error — what does that mean?
It's a vague but common error usually tied to a corrupted .htaccess file, a plugin or code conflict, or a server resource limit being hit. I dig into the server logs to find the real cause rather than guessing.
10. I'm locked out of wp-admin — can you get me back in?
Yes. Depending on the cause — forgotten credentials, a login redirect loop, or a compromised account — I can usually restore access directly through the hosting or database level, without you needing to already be logged in somewhere.
11. My site says "Allowed memory size exhausted" — what's causing that?
WordPress has hit its PHP memory limit, usually because of a heavy plugin, a large import, or a low hosting plan. I raise the limit safely and find what's actually consuming it.
12. My WordPress site shows "Not Secure" or a missing padlock — why?
It usually means your SSL certificate has expired, is misconfigured, or that some page elements are still loading over an insecure connection. It's normally a quick fix once I find the exact cause.
13. My WordPress site disappeared from Google search results — can you fix that?
Often, yes. It's usually caused by a hack, an accidental "noindex" setting, or an SEO plugin misconfiguration. I find the cause and help you get properly reindexed.
14. My site broke after moving to a new host or upgrading PHP — can you fix it?
Yes. This is one of the most common WordPress emergencies. I find the incompatibility — often an outdated plugin or a missing PHP extension — and get everything working again on the new environment.
15. My site is getting hit with constant login attempts on xmlrpc.php — is that dangerous?
It can slow your site to a crawl and, if successful, hand over admin access. I block or disable xmlrpc.php where it's not needed and add proper login protection.
16. My WordPress site has weird spam pages I never created — what happened?
This is a classic SEO spam injection, sometimes called a "pharma hack" — malicious pages hidden from you but visible to Google. I remove every injected file and close the vulnerability that let it in.
17. Why is my WordPress site loading so slowly?
Usually a mix of unoptimised images, too many plugins, an unoptimised database, or cheap hosting that can't keep up. I can optimise what you already have or advise on leaner alternatives.
18. Do you only fix WordPress, or WooCommerce stores too?
Both — WooCommerce runs on WordPress, so a broken store is still very much within what I do every day, from checkout errors to payment gateway issues to product sync problems.
19. My freelancer or agency who built my WordPress site disappeared — can you take over?
Very often, yes — this is one of the most common reasons people reach out. I can usually work with whatever's already on the server without needing to involve the original developer at all.
20. How much does emergency WordPress repair cost?
It depends entirely on what's actually broken — a stuck maintenance-mode file takes minutes, a deep database corruption takes considerably longer. I don't publish a price list because a flat number would be dishonest before I've even seen your site. What I can promise is a fair rate based on real time spent, and a clear quote before any paid work begins.
21. Do you charge extra for nights, weekends, or holidays?
No hidden "emergency" surcharge. My pricing reflects the actual time and complexity of the fix, not the time on the clock. Charging someone more while their WordPress site is already down and they're panicking is exactly the wrong way to treat people.
22. Where are you based, and do you really work internationally?
I'm based in Pavia, Italy, but the vast majority of my work is remote, for WordPress site owners all over the world. A WordPress emergency doesn't care about geography, and neither do I.
23. What information do you need from me to get started?
A description of what's wrong and, if you have them, your wp-admin or hosting access details. If you're not sure what you have, that's fine too — tell me what you do know and I'll figure out the rest.
24. Is my data and access safe with you?
I only request the access strictly necessary to fix the issue, never share it with anyone else, and don't keep it longer than the job requires unless you've asked me to look after your site on an ongoing basis.
25. How do I get started right now?
Message me on WhatsApp or Telegram, describe what's going on with your WordPress site, and send a screenshot if you can. I'll reply, ask anything I need to know, and give you a clear picture of the fix and the cost before touching anything.